Poinciana Treetop - Nightly Rental

My husband and I stayed here after he got back from a 9 month deployment. This duplex was the perfect location! We walked everywhere and the only time we took an Uber was to and from the airport. The customer service was also excellent. We knew that if we had any issues at all there was always someone we could call. It was extremely clean and left us feeling at peace. Overall an amazing experience.

Manager's Response

Our trip to Key West was amazing, and this apartment was a huge part of that! Just the perfect location, gorgeous neighborhood, safe and close to everything. The apartment was the perfect size for my husband and our friend who joined us, plus our small dog. The courtyard is beautiful, and the laundry was super convenient! Also having a parking space was huge. Just an all around first-class experience, and one we would do again.

Manager's Response

Just came home from two weeks in this lovely little apartment. It’s pretty basic...nothing luxurious...but everything was clean and ready to go. The place is attractive and has everything you need for a splendid stay in Old Town Key West. The location is perfect. No place is more than a 20 minute walk. We easily got our 10,000 steps in every day except the one it rained. Convenient to the grocery store and CVS, as well as many bars and restaurants. We rented bikes and explored just about every street it the city. So nice to get outside and move around after a few months of a Buffalo winter.

The microwave died the second day we were there and was quickly replaced with a new one. We did encounter problems with the (brand new) washer, which took a few days to resolve, but we were offered the opportunity to have our laundry picked up and washed by the management office in the interim, , but that wasn’t necessary. Appreciated the offer, however.

Check in and check out were easy and professional. Pre-vacation questions were quickly answered.

Biggest negative about this place was the lack of storage. No closet or dressers, so you are living out of your suitcase, pretty much, for the duration of your stay. We made it work, but it would have been difficult with more than two people. Bed was not the best, but I have a bad back, so most people probably would not notice.

Parking is a challenge. They are not kidding when they tell you the space accommodates a small car. Do not bring your monster truck when you stay in this place. But then, parking is a challenge almost anywhere in KW. You are lucky to have a designated off-street spot.

Our favorite find was “The Pepper Pot” on the corner of Petronia and ??, a block past Blue Heaven. We also loved night kayaking(Google “Key West night kayaking”.)

All in all, it was a delightful place to spend two weeks and I am already missing the ro

Manager's Response

The rental is the 2nd story of a house. It has a cute living room, a small but complete kitchen, large bedroom and quaint bathroom. The balcony off the bedroom was an unexpected bonus. Washer and drier are included and shared with the first floor unit. Everything was clean and in good shape which made it a relaxing place to return to. The location was walking distance to everyplace we wanted to go. The designated parking place was another huge bonus as we didn’t have to hunt for an on-street slot. The management was easy to work with.

Manager's Response

We had an absolutely wonderful time at this beautiful property. It was extremely clean and very well maintained. The only tiny issue was with the dryer and the property manager addressed our concern within 10 minutes. OUTSTANDING customer service! The washer and dryer were replaced with brand new appliances within a day!! Would HIGHLY recommend this property for the location, the cleanliness and all the amenities offered. We will definitely book this cute home again!!!

Manager's Response

our stay at the poinciana treetop in key west was wonderful. we were in an awesome location in old town, and we were able to walk most everywhere. we enjoyed being in the above apartment, as we were able to have our morning coffee outside on the bedroom balcony and watch the sunrise. the apartment was nicely updated, although a little small for 3. the property managers were very friendly and very helpful. i would highly recommend this location.

Manager's Response

Perfect location Igor walking to everything.
Loved the little balcony off the bedroom for watching the sunrise & listening to the roosters in the morning.

Manager's Response

Wonderful place
Wonderful location
Wonderful experience

Manager's Response

Poinciana Treetop was perfect for our long weekend! We loved everything about it- the outside porch was such a great place to relax and the location is fabulous!

Manager's Response

Poinciana Treetop provided an excellent getaway for my husband and our son to stay during mini lobster season. The upstairs unit was spacious with high ceilings, modern decor, and a well-stocked kitchen. Everything was immaculate upon arrival with ample fresh linens for the bath, bedroom, and pull-out sofa. Parking space and washer/dryer access provided additional conveniences that made our stay more enjoyable. Awesome location--only a short walk to Duval Street and just a 20 minute walk anywhere else we wanted to go. I would highly recommend a stay at Poinciana Treetop. It's the perfect setup for a small family or couple.

Manager's Response

Poinciana Treetop provided an excellent getaway for my husband and our son to stay during mini lobster season. The upstairs unit was spacious with high ceilings, modern decor, and a well-stocked kitchen. Everything was immaculate upon arrival with ample fresh linens for the bath, bedroom, and pull-out sofa. Parking space and washer/dryer access provided additional conveniences that made our stay more enjoyable. Awesome location--only a short walk to Duval Street and just a 20 minute walk anywhere else we wanted to go. I would highly recommend a stay at Poinciana Treetop. It's the perfect setup for a small family or couple.

Manager's Response

We loved staying at this "treetop" and already want to return. The property management office was extremely helpful and communicative, and the property was clean and so fun to stay in. It rained one night and it was a true "treetop"/"tree house" experience. We appreciated that we got a call/were able to check-in early because the cleaning crew had finished early. We loved the porch and the lush plants around in addition to being able to walk to everything. We were woken up by the roosters/chickens and loved the Sunset Celebration(s) at Mallory Square. Special shout-out and thanks to Cindy at the property management company for being very responsive and helpful via text. We look forward to returning!

Manager's Response

Cute little place that was perfect for us for 5 days. It's on a quiet lane so you can relax after a day of all that Key West has to offer. Very nice courtyard to have a night cap in. Bike rack just behind the gate is very convenient. Definitely call Cindy, the concierge. She has GREAT recommendations and can book everything for you. It made our getaway a SNAP!

Manager's Response

A great place to stay! Great location. Only complaint and it’s really minor... the patio door in the bedroom needs darker curtains. The sheer curtain does nothing to block the sun in the morning. And who wants to wake up with the sun while on vacation in Key West? Cindy was excellent making sure our stay was great. She recommended many great restaurants and things to do and even coordinated our bike rentals which are a must in this town!

Manager's Response

A great place to stay! Great location. Only complaint and it’s really minor... the patio door in the bedroom needs darker curtains. The sheer curtain does nothing to block the sun in the morning. And who wants to wake up with the sun while on vacation in Key West? Cindy was excellent making sure our stay was great. She recommended many great restaurants and things to do and even coordinated our bike rentals which are a must in this town!

Manager's Response

Close to everything. Clean. Would stay here again. Great for couple

Manager's Response

My husband and I stayed here on our honeymoon and it was everything i could have hoped for! the property was exactly as pictured and very clean!! location was perfect and the property was well maintained. The staff at the rental office were amazing and made our check in process easy and helped us book really fun adventures. We will defiantly be staying with them when we come back for anniversaries

Manager's Response

We stayed here for our honeymoon. Very quite but close enough to Duval street.

Manager's Response

This was a beautifully decorated place close to everything in key west. We stayed in the upper unit. It had everything we needed at an affordable price. I only wish it had a pool and it would have been perfect!
We arrived on the key west Express early in the day and the ladies were nice enough to allow us to drop our luggage off at the office while we enjoyed our day. These gals were top notch.

Manager's Response

Great location. However, construction on both sides of our cottage woke us up early each morning. Cottage very clean and furnished appropriately. We loved being so close to Duvall and having our own parking space. I would recommend a better coffee pot. The small one provided was very slow and not enough for two big coffee drinkers. Overall, a nice place to stay, and Cindy was very kind and helpful.

Manager's Response

All employees were nice and most were generally helpful. I had to initiate a credit card dispute to get the exorbitant damage deposit refunded to my card after they failed to do so within the timeline shown in the contract. A $3000 damage deposit for a 4 night stay is obnoxious. I also did not like having to check in and out at the rental office because it required unnecessary cab fares. When we stayed here 5 years ago the owner met us onsite, handed us the keys, and we left them onsite upon our departure. We'd probably end up staying here again but wasn't particularly thrilled with our experience with the management company this trip.

We had a great first visit to Key West and the unit was in great shape and a perfect place for us the visit. Convenient to the historic town center, and all major attractions, but just far enough away that the loud nightlife didn't bother us.

Manager's Response

Very comfortable and accessible to everything

Manager's Response

Trying to escape the winter cold & did so in Key West !

Manager's Response

Great property located just a few blocks from Duval Street. This one bedroom unit is located in a quiet area, and it has everything you need. It was absolutely the cutest place, and it was spotless. The property management is fantastic, and all communication was outstanding. The property has a small deck off of the bedroom that’s just perfect for enjoying those famous Key West postcard-like sunrises while you sip on your morning coffee. We would definitely stay at this property again!

Manager's Response

This was our second stay at Poinciana Treetop and it lived up to expectations -- close enough to walk to everything, clean and in good condition -- a perfect home base for our visit to Key West. Plus, when we had to leave for a few hours because of a tree removal, the management company went out of their way to make us not feel inconvenienced. We would definitely stay here or work with the management company again!

Manager's Response

This property was in the heart of Key West. Just a short walk to Duvall street where the shops, restaurants, and entertainment await. The condo was clean and comfortable. Pack light as there was no place to store your belongings other than bed side night stands.

Manager's Response

Poinciana Treetop was everything we expected and more! Upon check in the staff was so helpful and welcoming. The unit was beautiful, well stocked, perfectly laid out and immaculately clean. Loved having a parking spot and the great central location allowed us to walk everywhere while still being snuggled in the middle of a nice quiet lane when we were done for the day. It made for a perfect mother/daughter trip we won't forget!

Manager's Response

We had a fantastic 10 day stay at the upper unit at Poinciana Place. The property was immaculate. The location is perfect, in that it is close to Duval Street, but located on a quiet alley type road. The property is every bit as beautiful in person as it is in the online pictures. All communications with the manager were very professional and helpful. We highly recommend this property for your Key West vacation.

Manager's Response

This condo is located in a very convenient location. Two Blocks from DeVol and easy access to many fun areas of Key West. The newly redone interior is very comfortable and chic. Customer service from Historic Key West Vacation Rentals was outstanding. Highly recommend!

Manager's Response

The location was incredible!!! Although it was so close to Duval it was quiet at night when I was ready to get away from it all.

Manager's Response

This is the cutest place ever, and very convenient to everything you're ever going to need.

Hey for the money this place was all good. Only one key was a bit of a pain for a few people. But the place was safe enough we just kept the doors unlocked.

Manager's Response

Fantastic stay! Danny was awesome at check in and property was just as pictured. Great location - walking distance to everything.

We spent 4 days in this cute little cottage and it was perfect! Great location, everything you need just bring your clothes and bathing suit. The management even responded within minutes when we accidentally locked ourselves out on the porch in our nightgowns!!! Hot tub was a great bonus. We left 2days before the evacuations from Irma began and are keeping all of the wonderful people we meet in our thoughts as we return to palm beach county and prepare as well. Lovely stay!

Daniel was the best, helped us with everything we needed. The house was great and loved it. We met one of the owners briefly and he was so nice and left us a bottle of champagne to congratulate us on our nuptials. We felt welcomed, at home, and will always use this company for our vacation needs. There is no other!!

We were excited to stay at this cute little place but because of unexpected circumstances with car problems in Miami we couldn't make it. We contacted the property managers and explained our situation that we were having problems and gave them ample time to re-rent the unit. Because this particular weekend had no available units anywhere in Key West to be rented. We explained that if we would get even a partial refund that would be greatly appreciated. The would not return any message left, and finally they said that they contacted the manager and he or she said that it was a "No Go".

So we never stayed there for the entire weekend, we had sent the property manager an email explaining this. We know that it stipulates no refunds but we feel that certain situations require different actions to be taken, at the very least trying to re-rent the unit.

Because of this we hope we get a response from the property manager and at least some compensation for our unexpected problems.

We usually rent twice a year in Key West but we are uncertain if we will recommend these properties to our friends and family anymore or rent from there anymore.

Manager's Response

Everything was as promised. Clean, great location, and the property management company was great as well. Danny with Guest Services was especially accommodating with both our arrival and departure. Would definitely stay here again.

I can't tell you how much we loved this quaint apartment right in the heart of Key West. It was everything I imagined it to be. LOCATION, LOCATION! Clean, cute, friendly neighbors, a little over two blocks to Duval...we walked everywhere! The little jacuzzi was perfect after a day/evening out to rest and relax. We had awesome service by the rental company and even met the owner as he was checking in on us! We would recommend this awesome place and plan to definitely be back. :) THANK YOU!

Good

One of the best experiences. The property was clean and inviting and the hot tub was a huge plus.
Location was perfect.
Property owner Karl was the most friendly and helpful host, and a pleasure to converse with!
Thanks Karl, we will be back!

Manager's Response

I enjoyed the location in the heart of Old Town which afforded convenient walking access to most everything. The management company was cordial and responsive. I met the owner who recently purchased this property and he dropped off some extra beer for me as he knew I was a craft beer fan! The rental unit was comfortable. The only negative was that there was a significant odor in the main living area which did not go away when the A/C was on. My guess is that it emanated from the medium pile carpet which is NOT the type of floor covering you want in a climate such as Key West! My suggestion to the owner is to pull this carpet up and replace with a hard floor covering that is easier to maintain and less likely to absorb odors. I would return if the carpet and odor situation is resolved and I would revise my rating to 5 stars on Satisfaction, General Condition and Cleanliness.

Manager's Response

The apartment was clean, well maintained and perfect size for a couple. It was a good location. You could walk places but also just off the main drag enough to be quiet.

Apartment was perfect. Location could not be better. Steps from all the action but secluded in small lane.

Apt. is comfortable, large enough for a long stay for 2 people. A bit tight if four. There is no door separating the bedroom from the living room. The hall way gives you a bit of privacy.

All we needed, with a nice warm rustic feel.

The crew at Historic Home of KW was charming, helpful and very professional.

Great people to work with!

We had the best time in Key West (week of 2/27/16-3/5/16), in large part due to our hosts Carl and Nancy. Nancy was a perfect concierge, and the guest quarters were cozy, comfortable and situated on a quiet lane just a block off from Duval Street. We would definitely return to the same location!